Access should be clear between the kerbside drop off point and the hot tub’s final position. The base should be prepared before the hob tub’s arrival. Having a garden hose and a few bags of firewood will make it easy for you to get started as soon as the tub is ready to go!

Packaged dimensions of our hot tubs are listed under the “Technical Specifications” link on each of the product pages. Special attention to be paid to ensure that obstacles like window sills, outside taps and pipes are considered when checking access.

A special base is not required, but the surface must be level, and able to support a weight of up to 2,500kg (depending on the size of the tub). This could be decking, concrete or simply a flat patch of grass.

If heat logs of seasoned hardwood are used there will be minimal smoke produced. Burning treated/painted wood will produce more smoke as well as tar within the chimney and stove.

As a general indicator, a larger hot tub will require 6-8 good-quality logs to heat up from cold. This will vary depending on a range of factors including the size of your tub, weather, and when your tub was last used.

You can make payment using credit/debit card or bank transfer.  Please contact us if you wish to discuss any other payment methods.

When you receive your delivery, your product will already be fully constructed and ready for installation. The driver will help you positioning the hot tub, but you will need some men power at your end if there are no lifting facilities. 4 men can normally carry the tub without major issues. If you have a Sauna coming, you will need to make sure you have a forklift with extended forks or a tele-porter / crane. Crane services are around £150/hour and one hour in most cases is more than enough to lift the sauna into the required position.

If you have decided to opt for an electrical product it will need to be installed by a qualified electrician which you will need to arrange prior to delivery.

Our products are generally very easy to set up, and require a minimal amount of preparation before delivery. You will need to make sure you have a firm and level location for your product. If you have ordered a wood-fired hot tub you will need access to a garden hose to fill it up, as well as a couple of bags of dry firewood to start it up. If you have chosen an electrical product it is important you contact a competent electrician to discuss the safest way to connect it to the mains supply.

Yes, we have interest-free finance options through our partners DivideBuy. You can find details here.