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What happens once I’ve placed my order?

Once you have completed the checkout process, you’ll receive an email confirming your order (this can take up to 20 minutes to arrive in your inbox).
In the Royal Tubs offices, a hive of activity will break out as we confirm stock levels, order materials as necessary and send out instructions to our delivery team to let them know that you too will shortly have a garden the whole street wants to visit!
Once the commotion has died down, you’ll receive another email with delivery instructions and confirmation of your anticipated delivery date.
This email will also contain the instructions you’ll need if you wish to upgrade from delivery only to a full installation service.
Before your tub leaves us, we’ll crack open the champagne to celebrate another soon-to-be-very-happy customer upgrading their garden, and we’ll contact you again to confirm your product’s arrival.

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