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If we can be of assistance in any way, please contact us at:

Call us:
Mon-Fri: 9am to 5pm
Sat: 10am to 1pm

Local Phone: 01536 606040

Shipping supply and deliver to all of mainland Britain, including Scotland however the delivery price may vary depending on your location.

We reserve the right to cancel your order if we do not deliver to your area.

Hot tubs delivery is generally by large van and a flatbed trailer and the buyer must make sure that he has access for this type of delivery. Drivers will be helpful and try to comply with reasonable delivery requirements but it should be assumed that delivery is Kerb Side only with the customer’s manpower to offload the tub. We can try and organise 2 men delivery or crane services at additional cost. Moving goods from Kerb Side is at your risk and responsibility. Where our driver is requested to or there is an implication that delivery should be made onto your property or any private property this may be done at the driver’s discretion but is entirely at your risk and responsibility. Any damage incurred owing to the weight of delivery vehicle/driver negligence or any other damage (including the actual product) is entirely at your risk and you agree to be responsible for any costs in making good. Damage to lawns, flower beds, driveways adjacent to a narrow or difficult access route will be the responsibility of the customer.

If the tub is delivered by an articulated lorry. This is to be assumed that you have lifting facilities at your end. On some occasions, a tail lift can be ordered at extra cost. This is kerbside delivery only and a 3rd party delivery driver will not be able to help you move the tub.

Anything other than a hot tub would be delivered by articulated lorry and lifting facilities would be required at your end.

Difficult access, You must advise us if there are access difficulties, we will endeavour to assist the buyer to deliver a hot tub even in the most difficult access situations but please note these type of operations may cost extra and it’s assumed as kerb side delivery unless agreed otherwise.

Any additional cost incurred by to re-deliver any product because of access issues will be reimbursed to Royal Tubs by the buyer.

We will deliver the hot tub with our own 4×4 or van and a trailer – however, we will need a minimum of 3 additional strong men to assist with the lifting of the hot tub. The bigger the tub, the more manpower will be required due to the weight.

The delivery period stated is approximate and usually 3 to 6 weeks from the order. All delivery periods stated are “advisory” and estimated. We shall have no liability whatever for delayed delivery.

The goods remain at risk to until delivery. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction. retains the right to recover goods belonging to them and to enter the buyer’s premises to do so if required.