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Very little! If good-quality logs are used, the ash will need to be emptied from the stove periodically.

Always let the stove cool completely before removing ash, and leave room for air to circulate so the fire burns well. Burning only dry, seasoned hardwood or heat logs keeps tar and soot in the chimney to a minimum. Never burn treated or painted wood.

You can remove ash from the stove easily using the tools provided. The ash can be composted or used in the garden as a fertiliser.

Always wait until the ash and embers are completely cold before removing them. Once cold, ash can go in your household bin, be mixed into garden soil or be added to a compost bin.

Yes. You can use stain, or products such as linseed oil to treat the exterior for the tub against the weather and moisture.

We recommend a coat of protective oil at least once a year. It helps the timber resist weather and moisture and keeps its colour for longer. Danish Oil or another wood protector works well, and a wooden lid can be treated on both sides.

Without filtration, drain and wipe the tub down every 2 to 3 days. With one of the filtration packages and chemicals, you can keep the same water for weeks and simply wipe the liner between uses.

Before draining, make sure the stove has cooled down. Then wipe the acrylic liner with a soft cloth and a mild soap solution, rinse and refill.

Make sure the stove has cooled down before draining the tub! Failure to do this could damage your stove.
Drain the water out, and scrub all of the internal surfaces using a brush and soap solution. Once complete, rinse down and refill.
For hot tubs with liners, surfaces can be thoroughly wiped down in a similar fashion, before rinsing and refilling.

The hot tub has a bung in the bottom, or a drain tap outside (if selected) for draining.

Always let the stove cool down before you drain the tub, as draining while the stove is hot could damage it. An outside drain tap can be added as an option when you order, which makes emptying the tub quicker.

Yes. The acrylic liner is chemical resistant, so chlorine and standard hot tub chemicals are fine. If you will use them regularly, upgrade the heater to 316 stainless steel for £250.

Chemicals work best alongside a filtration package, which lets you keep the same water for weeks rather than changing it every 2 to 3 days.

Yes. The acrylic liner is chemical resistant, so chlorine and standard hot tub chemicals are fine, and the UV filter means you will need less of them. If you use chemicals regularly, upgrade the heater to 316-grade stainless steel for £250.

With a filtration package, the water can be kept for weeks rather than days. Without filtration, change it every 2 to 3 days in regular use. In a holiday let, change it between guests

When you change the water, let the stove cool down first, then wipe the liner clean with a soft cloth and a mild soap solution before refilling.

Lead times vary depending on the product. Please send us an email at info@royaltubs.co.uk, telling us which product you are interested in and we can confirm current delivery lead times.

Every tub is built to order, so the lead time depends on the model, the options you choose and our current production schedule. Once your order is placed, we will email you with delivery instructions and your expected delivery date.

Product weights can be found at the Technical Specifications link on each of the product pages. We recommend having 4-6 fit and able people present to lift the tub into position upon delivery.

Your tub arrives fully built, in one piece. Before delivery, check the route from the kerbside drop-off point to the tub’s final position for narrow gaps, steps and obstacles such as window sills, outside taps and pipes.

A special base is not required, but the surface must be level, and able to support a weight of up to 2,500kg (depending on the size of the tub). This could be decking, concrete or simply a flat patch of grass.

Packaged dimensions of our hot tubs are listed under the “Technical Specifications” link on each of the product pages. Special attention to be paid to ensure that obstacles like window sills, outside taps and pipes are considered when checking access.

Allow a base of at least 3.5 m by 3.5 m. That covers the tub’s 2.02 m footprint plus room to load the stove, walk around it and clean behind it. The ground must be firm and level.

Access should be clear between the kerbside drop off point and the hot tub’s final position. The base should be prepared before the hob tub’s arrival. Having a garden hose and a few bags of firewood will make it easy for you to get started as soon as the tub is ready to go!

You can make payment using credit/debit card or bank transfer.  Please contact us if you wish to discuss any other payment methods.

If you would prefer to spread the cost, finance is available through Ideal4Finance. See our finance page for details, or call us on 01536 606040 to talk it through.

Yes. You can spread the cost with finance from Ideal4Finance. See our finance page for details.

The finance page explains how it works and how to apply. If you have any questions before applying, call us on 01536 606040 or email info@royaltubs.co.uk and we will be happy to help.

We cannot accept cancellations, as all tubs are built to order. Cancellation will result in loss of funds paid. Please ensure that you have checked and double checked everything before placing an order.
If you have questions or are unsure, please contact us and we will be happy to help.

Once you have completed the checkout process, you’ll receive an email confirming your order (this can take up to 20 minutes to arrive in your inbox).
In the Royal Tubs offices, a hive of activity will break out as we confirm stock levels, order materials as necessary and send out instructions to our delivery team to let them know that you too will shortly have a garden the whole street wants to visit!
Once the commotion has died down, you’ll receive another email with delivery instructions and confirmation of your anticipated delivery date.
This email will also contain the instructions you’ll need if you wish to upgrade from delivery only to a full installation service.
Before your tub leaves us, we’ll crack open the champagne to celebrate another soon-to-be-very-happy customer upgrading their garden, and we’ll contact you again to confirm your product’s arrival.